Privacy Policy

Welcome to Hive Solutions. This Privacy Policy explains how Hive Solutions ("we", "us", or "our") collects, uses, protects, and shares your personal information when you use our platforms and services. Hive Solutions is a technology company operating multiple digital ventures connecting users with service providers in Egypt.

By using any Hive Solutions platform, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with Egyptian data protection laws and regulations.

This policy applies to all users of Hive Solutions platforms, including families seeking caregiving services, riders, drivers, and all other service providers and users across our ventures.

2.1 Personal Information

When you register and use our platforms, we collect:

• Full name, email address, and phone number
• Date of birth and gender
• National ID number (for identity verification)
• Profile photograph
• Address and residential location
• Emergency contact information

2.2 Service-Specific Information

Depending on the venture you use:

• Care requirements and special needs (HiveCare)
• Ride history and preferences (TaxiMasr)
• Security preferences (HiveProtect)
• Trading preferences (HiveTrader)
• Service notes and progress reports created by service providers

2.3 Location Data

We collect precise geolocation information:

• Real-time GPS location during active service sessions
• Check-in and check-out locations
• Travel routes for service delivery verification
• Location data is collected only when the app is in use or during active sessions

2.4 Payment Information

For processing transactions:

• Payment card details (processed securely through Paymob, Fawry, and Fawaterak)
• Transaction history and payment receipts
• Billing address and payment preferences
• Bank account details for service provider payouts

2.5 Device and Usage Information

• Device type, operating system, and unique device identifiers
• IP address and mobile network information
• App usage statistics and feature interactions
• Push notification tokens for messaging
• Crash reports and diagnostic data

2.6 Communications and Content

• Messages exchanged through the app
• Ratings and reviews of services
• Photos and documents uploaded (certificates, ID verification)
• Customer support correspondence

2.7 Service Provider Professional Information

• Professional qualifications and certifications
• Work experience and specializations
• Background check results
• Training completion records
• Availability schedules

We use the collected information for the following purposes:

3.1 Service Provision

• Matching users with qualified service providers
• Facilitating booking and scheduling of services
• Enabling communication between users and service providers
• Processing payments and managing financial transactions
• Tracking service delivery and session verification

3.2 Safety and Security

• Verifying user identities and preventing fraud
• Conducting background checks on service providers
• Monitoring location during active sessions for safety
• Ensuring compliance with applicable standards
• Investigating and resolving disputes

3.3 Service Improvement

• Analyzing usage patterns to enhance user experience
• Developing new features and services
• Conducting research and analytics
• Quality assurance and training purposes

3.4 Communication

• Sending booking confirmations and updates
• Push notifications for appointment reminders
• Customer support and service-related communications
• Emergency notifications and important alerts
• Marketing communications (with your consent)

3.5 Legal Compliance

• Complying with Egyptian laws and regulations
• Responding to legal requests and court orders
• Enforcing our Terms of Service
• Protecting our rights and the rights of our users

3.6 Service Coordination

• Sharing relevant information with assigned service providers
• Maintaining service records and continuity
• Generating reports for users and relevant parties

We share your information only in the following circumstances:

4.1 With Service Providers

• We share necessary information with assigned service providers to enable proper service delivery
• Requirements, contact information, and relevant details are shared on a need-to-know basis
• Location information is shared during active bookings for navigation and verification

4.2 With Third-Party Partners

• Payment processors (Paymob, Fawry) for transaction processing
• Cloud hosting services (Google Firebase) for data storage
• SMS and notification services for communications
• Analytics providers for service improvement
• Background check services for service provider verification

4.3 With Your Consent

• We may share information with third parties when you explicitly consent
• You can withdraw consent at any time through app settings

4.4 For Legal Compliance

• When required by Egyptian law or legal process
• To comply with government requests and court orders
• To protect the rights, property, or safety of Hive Solutions, our users, or the public
• In connection with fraud prevention and investigation

4.5 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred
• You will be notified of any such change and your options

4.6 Aggregated and De-identified Data

• We may share statistical or aggregated data that does not identify you personally
• This data may be used for research, analytics, or business purposes

We do NOT sell your personal information to third parties for marketing purposes.

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• End-to-end encryption for sensitive communications
• Secure Socket Layer (SSL/TLS) encryption for data transmission
• Encrypted storage for sensitive and payment information
• Regular security audits and vulnerability assessments
• Secure authentication and authorization mechanisms
• Firewall protection and intrusion detection systems

5.2 Access Controls

• Strict access controls limiting who can view your information
• Role-based permissions for employees and contractors
• Multi-factor authentication for administrative access
• Regular access reviews and audit logs

5.3 Physical Security

• Data stored in secure, certified data centers
• Physical access controls and monitoring
• Backup and disaster recovery procedures

5.4 Organizational Measures

• Employee training on data protection and privacy
• Confidentiality agreements with all personnel
• Incident response and breach notification procedures
• Regular compliance reviews and updates

Despite these measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry-standard practices. If you suspect any security breach, please contact us immediately at security@hivesolutions.eg.

We retain your information for as long as necessary to provide services and comply with legal obligations:

6.1 Active Account Data

• Your account information is retained while your account is active
• Service records are maintained for continuity
• Transaction records are kept for accounting and legal purposes

6.2 Retention Periods

• Personal profile information: Duration of account + 3 years after closure
• Service records and notes: 10 years (Egyptian record retention requirement)
• Payment and transaction records: 7 years (Egyptian tax and accounting requirements)
• Location data: 90 days after session completion
• Communications and messages: 2 years from date of communication
• Background check results: Duration of service provider registration + 3 years

6.3 Account Deletion

• You may request account deletion at any time through the app
• Upon deletion, we will remove or anonymize your personal information within 30 days
• Some information may be retained longer if required by law or for legitimate business purposes

6.4 Automated Deletion

• Temporary data (cache, logs) is automatically deleted after 90 days
• Inactive accounts are reviewed annually and may be archived after 2 years of inactivity

After retention periods expire, we securely delete or anonymize your information using industry-standard methods.

You have the following rights regarding your personal information:

7.1 Right to Access

• Request a copy of your personal data we hold
• Access your account information through the app settings
• Receive information about how we process your data

7.2 Right to Correction

• Update or correct inaccurate personal information
• Modify your profile details at any time through the app

7.3 Right to Deletion

• Request deletion of your account and associated data
• Delete specific information (messages, photos) within the app
• Exceptions apply for legally required retention periods

7.4 Right to Object

• Opt-out of marketing communications at any time
• Object to certain data processing activities
• Withdraw consent for non-essential data collection

7.5 Right to Data Portability

• Request your data in a structured, machine-readable format
• Transfer your information to another service provider

7.6 Right to Restrict Processing

• Request limitation of how we use your data in certain circumstances
• Temporarily suspend data processing while disputes are resolved

To exercise these rights, contact our Data Protection Officer at privacy@hivesolutions.eg. We will respond within 30 days.

Hive Solutions platforms are designed for adults aged 18 and above.

8.1 Age Restrictions

• Users must be at least 18 years old to create an account
• We do not knowingly collect information from individuals under 18
• Age verification is performed during registration

8.2 Pediatric Caregiving Services

• While we provide caregiving services for children through HiveCare, the account holder must be an adult parent or legal guardian
• Information about children receiving care is collected under parental consent
• Parents/guardians have full control over their children's information

8.3 Parental Control

• Parents/guardians can access, modify, or delete their children's information at any time
• All communications regarding pediatric caregiving go through the parent/guardian account

8.4 Discovery of Underage Users

• If we discover that we have inadvertently collected information from someone under 18 without proper parental consent, we will delete that information immediately
• Parents who believe their child has provided information to us should contact privacy@hivesolutions.eg

Hive Solutions primarily operates in Egypt, but some data processing may involve international transfers:

9.1 Data Storage Location

• Primary data storage is in secure cloud servers located in or near Egypt
• We use Google Firebase infrastructure, which may store data across multiple regions
• Sensitive data is prioritized for local Egyptian storage where technically feasible

9.2 Service Provider Transfers

• Some service providers (cloud hosting, analytics, payment processing) may be located outside Egypt
• These providers are in regions with adequate data protection standards
• All transfers are protected by contractual safeguards and encryption

9.3 Transfer Safeguards

• Standard contractual clauses approved by international data protection authorities
• Encryption of data in transit and at rest
• Due diligence on all international service providers
• Regular compliance reviews

9.4 Egyptian Data Protection Compliance

• All data processing complies with Egyptian data protection laws
• We cooperate with Egyptian regulatory authorities
• Local data access is prioritized for Egyptian legal requirements

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

10.1 Notification of Changes

• Material changes will be notified through the app (push notification or in-app message)
• Updated policy will be posted with the new effective date
• Email notification will be sent for significant changes affecting your rights
• Continued use of Hive Solutions platforms after changes constitutes acceptance of the updated policy

10.2 Version Control

• Each version is numbered and dated
• Previous versions are archived and available upon request
• Change history is maintained for transparency

10.3 Your Options

• If you disagree with policy changes, you may delete your account
• Contact us with questions or concerns about updates
• Request information about what changed and how it affects you

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hive Solutions Privacy Team

Email: privacy@hivesolutions.eg

Data Protection Officer: dpo@hivesolutions.eg

Security Issues: security@hivesolutions.eg

General Support: support@hivesolutions.eg

Mailing Address

Hive Solutions
18 Mansoura Street, Heliopolis
Cairo, Egypt

Response Time

• We aim to respond to all privacy inquiries within 5 business days
• Complex requests may take up to 30 days
• Urgent security matters are addressed within 24 hours

Complaint Process

If you believe we have not handled your personal information properly, you have the right to:

1. File a complaint with our Data Protection Officer at dpo@hivesolutions.eg

2. Contact Egyptian data protection authorities

3. Seek legal remedies under Egyptian law

This Privacy Policy is effective as of the date specified and applies to all users of Hive Solutions services.

Last Updated: April 2026

Version: 1.0