Overview
HiveCare – A Company by Hive Solutions About HiveCare HiveCare, a company by Hive Solutions, is building a trusted platform that connects families with qualified caregivers. Our mission is to elevate the standard of care by ensuring safety, quality, and reliability in every interaction.
Responsibilities
Role Summary
The Caregiver Quality & Assessment Specialist is responsible for ensuring that all caregivers on the platform meet defined standards of competence, reliability, and professionalism.
This role combines caregiver vetting, ongoing quality monitoring, and family support to ensure safe, consistent, and high-quality care delivery.
Key Responsibilities
1. Caregiver Screening & Verification
Review caregiver CVs, credentials, and experience
Conduct structured technical competency assessments
Verify certifications, licenses, and references
Ensure compliance with internal and regulatory standards
2. Skills Assessment & Onboarding
Evaluate practical caregiving skills (e.g., elderly care, infant handling)
Identify training needs and recommend upskilling where required
Support onboarding and ensure caregiver readiness before deployment
3. Quality Assurance & Monitoring
Conduct regular quality checks on active caregivers
Gather feedback from families and assess service satisfaction
Identify performance gaps and implement corrective actions
Maintain caregiver performance records and ratings
4. Family Support & Customer Experience
Serve as a primary point of contact for families regarding caregiver performance
Handle complaints, escalations, and service adjustments
Ensure continuity, responsiveness, and quality of care
5. Continuous Improvement
Contribute to enhancing assessment frameworks and quality standards
Support the development of training materials and care protocols
Track quality metrics and report insights to management
Qualifications
Background in nursing, healthcare, or caregiving (strongly preferred)
2–5 years of relevant experience in caregiving, healthcare operations, or patient care
Strong interpersonal and communication skills
High attention to detail and empathy
Ability to handle sensitive situations with professionalism